Notifications

• 14May 2025

  Planned maintenance

  A series of planned maintenance activities will be conducted from May 26 to June 17, 2025. Minimal disruption is expected during the maintenance window, with downtime lasting approximately 15 minutes. During this period, users can connect to alternative locations as a workaround.
  
  Indianapolis: 26th May 2025 from 09:00 CET to 11:00 CET
  Shanghai: 29th May 2025 from 15:00 CET to 17:00 CET
  Mannheim: 4th June 2025 from 02:00 CET to 04:00 CET
  San Francisco: 5th June 2025 from 09:00 CET to 11:00 CET
  Basel: 10th June 2025 from 02:00 CET to 04:00 CET
  Singapore: 17th June 2025 from 15:00 CET to 17:00 CET
  

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• 10Apr 2023

  Entrust retirement - PingID registration

  From now on, all users utilizing Entrust to access PartnerAccess and RemoteAccess are required to have PingID installed on their devices in order to be able to authenticate and access Roche Business Applications as Entrust is going to be retired. Please, click this link to start the 3 min registration process.
  • - You will find all the necessary information about the options to register and authenticate with PingID on the Support tab.
  • - Visit our website if you want to know more about PingID.
  • - To gain access to Partner Access, you have various methods available for the PingID authentication factor: the PingID mobile app, the PingID desktop app, Authenticator Apps (such as Google or Microsoft), and Yubikey.
  • - Please be aware that methods like Security Key and TouchID (FIDO2 compliant) are incompatible with Partner Access portal. However, these methods can be utilized with other applications.
  • - In case you encounter any problems, contact Roche IT service desk.

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