Support
ROCHE PINGID TRAINING MATERIALS
PingID: Training Materials (Google Drive access required, otherwise check documentation below)
ROCHE PINGID DOCUMENTATION
PingID: Yubikey and Security Key management (for standard users)
PingID: TouchID management (Not valid for Netscaler users)
ADDITIONAL INFORMATION
Hints for the Partner Access Portal (all users)
How to Install Citrix Workspace (all users)
Data transfer -Downloading/Uploading files- (all users)
BOX Guide for External Collaborators (all users)
To access the Roche network from the internet, strong authentication is required. Strong authentication is a multifactor authentication that combines what you know (password of your Roche account) with what you have (your Roche PingID or Roche Certificate).
Roche Account
Please check below the instructions on how to:
- SET your initial password
- CHANGE your password
- RESET your password (RECOVER your password if forgotten)
Password Management for External Business Partners
PingID
You need to register in PingID before can be used
To access Roche applications you need:
| Operating System |
Windows Mac OS |
|---|---|
| Browser |
Internet Explorer 11 Microsoft Edge (based on Chromium) Chrome Safari |
| Browser Settings |
Add the website *.roche.net to the trusted sites in your browser |
|
Citrix Workspace |
The installation of Citrix Workspace LTSR is required for best experience. TCP port 443, 1494,2598 and 8443 are desired to interoperability between Citrix App & Desktop. In case needed, you can download Citrix Workspace here. - file transfer between your computer and the Roche applications you are accessing |
This page contains key technical information about your client. If you are having problems signing in to any of the gateways with your Roche credentials (Roche Account and Password, PingID or Certificate) or accessing a Roche application, please copy the information on this page and send it to the Roche IT Support.
| Operating System | |
|---|---|
| Web Browser | |
| Citrix Receiver | |
| Date |