Support



ROCHE PINGID TRAINING MATERIALS


PingID: Training Materials (Google Drive access required, otherwise check documentation below)



ROCHE PINGID DOCUMENTATION







PingID: TouchID management (Not valid for Netscaler users)






ADDITIONAL INFORMATION









To access the Roche network from the internet, strong authentication is required. Strong authentication is a multifactor authentication that combines what you know (password of your Roche account) with what you have (your Roche PingID or Roche Certificate).

Roche Account

Please check below the instructions on how to:

- SET your initial password

- CHANGE your password

- RESET your password (RECOVER your password if forgotten)

Password Management for External Business Partners

PingID

You need to register in PingID before can be used

PingID Registration

Remote Access portal enables access to Roche applications and desktops to any user, any device, anywhere and at any time.

Operating System Citrix resources can be accessed using a variety of operating systems. Here you have the most commonly supported ones:
  • Windows
  • Mac
  • Linux
  • iOS
  • Android
  • ChromeOS
Browser Any updated browser like Google Chrome, Safari, Microsoft Edge Chromium, or Mozilla Firefox among others*
Citrix Workspace App* (optional)

This is a full-featured app installed on your computer, tablet, or phone. When installing Citrix Workspace App you benefit from optimal performance and additional features:

  • Better Performance: The native client is optimized to handle applications and desktops smoothly, providing a faster and more reliable experience, especially for complex tasks or heavy workloads.
  • Advanced Features: Features like file sharing, printer integration, microphone/camera support for virtual meetings, and full keyboard shortcuts work seamlessly with the native client.
  • Offline Access: Some versions allow you to use certain applications even if your internet connection is temporarily lost.
  • Enhanced Security: Native apps provide robust security features, such as automatic encryption, which keeps your data safer.
  • Multimedia Support: For tasks involving video conferencing or multimedia, the native client optimizes performance, ensuring smooth playback and interaction.

For Roche Managed Devices: Citrix Workspace App should be included by default.

For Non-Roche Managed Devices, follow these instructions:

It is recommended to use the latest versions of these operating systems, browsers, and clients for optimal performance and the best experience.

This page contains key technical information about your client. If you are having problems signing in to any of the gateways with your Roche credentials (Roche Account and Password, PingID or Certificate) or accessing a Roche application, please copy the information on this page and send it to the Roche IT Support.

Operating System
Web Browser
Citrix Receiver
Date

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