Contact

If you have problems signing in with your Roche credentials (Roche Account and Password, PingID or Certificate) or accessing a Roche application, please:

Check the compliance with the device requirement which is found in the Support section.

Contact Roche IT Support with a detailed problem description including the content of the "Device Information" screen which is found in the Support section, too.

Roche IT Support

You can contact us in the following Hotline Support Numbers. Please select the most convenient for your country and language.

Hotline Support

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Javascript required

RANGE requires JavaScript to be enabled. Please enable JavaScript and refresh this page. The following instructions describe how to enable JavaScript in your browser. If your browser isn't listed, please consult it's online help pages.

How to enable JavaScript in your browser

Internet Explorer 6.0

Select Tools from the top menu
Choose Internet Options
Click on Security tab
Click Custom Level
Scroll down till you see a section labeled Scripting
Under Active Scripting, select Enable and click OK
Click OK
Reload the page

Internet Explorer 7.0

Select Tools from the top menu
Choose Internet Options
Click on Security tab
Click Custom Level
Scroll down till you see a section labeled Scripting
Select Enable for Active Scripting and Scripting of Java Applets
Click OK
Select YES if a box appears to confirm
Click OK
Click OK
Reload the page

Mozilla Firefox 2.x

On the Tools menu, click Options
Click Content in the Options list
Under the Content section, check the box next to Enable Javascript
Click OK
Reload the page