Notifications

• 11November 2025

  Planned maintenance: NALA users

  Please be informed of planned maintenance at the San Francisco location on 19th November 2024 at 04:00 CET. We expect minimal disruption during the migration phase, with downtime lasting approximately 30 minutes. During this time, users can connect to alternative locations, such as Indianapolis for the NALA region, or other locations as a workaround.

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• 10Apr 2023

  Entrust retirement - PingID registration

  From now on, all users utilizing Entrust to access PartnerAccess and RemoteAccess are required to have PingID installed on their devices in order to be able to authenticate and access Roche Business Applications as Entrust is going to be retired. Please, click this link to start the 3 min registration process.
  • - You will find all the necessary information about the options to register and authenticate with PingID on the Support tab.
  • - Visit our website if you want to know more about PingID.
  • - To gain access to Partner Access, you have various methods available for the PingID authentication factor: the PingID mobile app, the PingID desktop app, Authenticator Apps (such as Google or Microsoft), and Yubikey.
  • - Please be aware that methods like Security Key and TouchID (FIDO2 compliant) are incompatible with Partner Access portal. However, these methods can be utilized with other applications.
  • - In case you encounter any problems, contact Roche IT service desk.

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